Fastest path
If you can sign in, open Roundly Guide in your workspace. It can inspect the current screen and source-backed workspace state, explain what is missing, and guide you without sending email or changing records automatically.
Email support
For account access or product help, email support@getroundly.ai from the address associated with your account. Include the company name, the page you were using, what you expected, and the visible error. Do not send passwords, OAuth tokens, full bank details, or unredacted investor documents.
Common checks
- Confirm you used the same verified email identity that owns or was invited to the workspace.
- For mailbox issues, open Settings & connections and check whether the provider says Connected or Reconnect required.
- For a send failure, confirm the selected mailbox has send permission and review the recipient, CC, materials, and attachment size.
- For a suspected security incident, use the instructions on the Security page.